AI Transparency
How GeniSnow uses artificial intelligence, its limitations and the role of human oversight.
Last updated: 31 July 2026
When AI is used
GeniSnow uses AI to understand messages, draft responses, identify intent, summarise enquiries and guide lead-capture and booking conversations.
AI disclosure
Businesses should clearly disclose when visitors are interacting with AI. The GeniSnow widget identifies itself as an AI receptionist.
Business-controlled information
Replies may use services, prices, hours, FAQs and booking instructions supplied by the business. Customers are responsible for keeping this information accurate.
Limitations
AI may misunderstand context or produce inaccurate content. It must not be used as the sole decision-maker for high-impact or safety-critical matters.
Human handoff
Where information is unavailable or uncertain, the assistant should collect contact details or direct the visitor to a human rather than inventing an answer.
Conversation processing
Messages may be sent to AI providers and stored for service operation, business follow-up, quality and security purposes, subject to retention and legal requirements.